Perancangan Chatbot Layanan Perusahaan Menggunakan Metode Nlp Dan Agile Berbasis Web (Studi Kasus: PT. Teleport Data Persada)
Keywords:
Agile, Chatbot, Google Gemini API, NLP, ScrumAbstract
PT. Teleport Data Persada is an internet service provider that still faces several challenges in delivering information services to customers, such as customer inquiries submitted through WhatsApp to Customer Service, repetitive questions, and limited service availability outside operating hours. This study aims to design and develop a web-based company service chatbot system to support customer information services. The system development method used in this study is Agile with the Scrum framework, while Natural Language Processing (NLP) is applied to process text input and identify the intent of user inquiries. Data were collected through observation, interviews, and literature studies. The chatbot system is integrated with the Google Gemini API to generate responses and provides service information and internet installation order features to assist prospective customers in submitting internet installation requests in a more structured manner. The result of this study is a web-based chatbot system that can help provide service information automatically to customers.
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Copyright (c) 2026 Sopyan Hidayat, Christien Rozali (Author)
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