Perancangan Sistem Informasi Pelayanan Publik Berbasis Website Di Kelurahan Menggunakan Metode Agile (Studi Kasus: Kantor Kelurahan Kreo – Larangan)

Abstract

Sub-district public services play a vital role in fulfilling the administrative needs of local citizens. However, the service mechanisms in Kreo Sub-district still encounter various operational constraints because administrative submissions and grievance reporting remain largely un-digitized. Consequently, this traditional setup extends processing durations, elevates human error risks in record-keeping, and restricts residents from tracking their application progress. This study aims to build an integrated web-based public service platform tailored for Kreo Sub-district using the Agile development framework. Data gathering was carried out via field observations, interviews, and relevant literature reviews. System modeling was performed using the Unified Modeling Language (UML), while data storage structures were constructed through Entity Relationship Diagrams (ERD) and Logical Record Structures (LRS). The resulting system accommodates administrative requests—comprising Family Cards, Electronic IDs, Domicile Transfer Letters, Birth Certificates, and Death Certificates—alongside an online public feedback channel. Three distinct user roles are accommodated: local residents, administrative employees, and the Sub-district Head. Functional validation using Black Box Testing verified that every core module operates according to pre-defined specifications. Overall findings demonstrate that the platform establishes a more systematic, efficient, and transparent public service workflow for both the community and local authorities.