Sistem Pengaduan Pelayanan Kesehatan Berbasis Website Menggunakan Metode Rad Pada Puskesmas Rawa Mekar Jaya

Abstract

The rapid development of information technology has encouraged the use of websites to support the delivery of information and public services effectively and efficiently. Websites can provide information, facilitate interaction, and support service management. In healthcare services, an effective complaint management system is needed to help the community submit complaints and enable healthcare facilities to manage them properly. Rawa Mekar Jaya Community Health Center provides healthcare services to the community, including receiving and handling complaints related to service quality. However, the complaint process is still carried out manually, resulting in problems such as ineffective data recording, difficulties in monitoring complaint status, delays in delivering information to responsible staff, and limited access for the community to obtain updates. This study aims to design and develop a web-based public complaint information system at Rawa Mekar Jaya Community Health Center. The system is developed using the Rapid Application Development (RAD) method, which includes requirements planning, system design, development, implementation, and testing. The system provides features for submitting complaints online, viewing complaint history and status, managing complaints, providing responses, updating complaint status, and monitoring reports. The results show that the system can improve the effectiveness and efficiency of complaint management. It enables complaints to be submitted, managed, monitored, and followed up in a more structured, transparent, and integrated manner, supporting improvements in public service quality.