Perancangan Sistem Reservasi Treatment Berbasis Web Menggunakan Metode RAD Pada Dermier Shila Clinic

Abstract

At Dermier Shila Clinic, treatment bookings still travel through WhatsApp chats before staff copy every detail by hand into notebooks and daily logs. That routine keeps producing the same headaches: entries go missing, numbers get mistyped, confirmations arrive late, two patients end up booked with the same doctor at once, and payment, scheduling, and notification records never sit in one place. Together these gaps drag down how efficiently the clinic runs and how consistent its service feels. This paper reports on building a web-based booking platform meant to close those gaps by letting customers book on their own, giving the clinic a clearer view of doctor schedules, and folding booking, payment, and notification into a single system. Development followed the Rapid Application Development (RAD) cycle across its four stages: Requirements Planning, User Design, Rapid Construction, and Cutover. Field data came from direct observation, interviews with clinic staff, and a review of related literature, and the platform itself runs on a PHP back end with a MySQL database. Two rounds of testing followed: Black Box Testing to check functional behavior, and User Acceptance Testing (UAT) to gauge how real users experienced it. The finished platform now handles treatment booking, doctor scheduling, payment, notifications, and customer records inside one web application, with every tested function behaving as intended. Forty-five participants took part in the UAT round, and their responses averaged 89.89 percent, placing the system in the Highly Feasible category. Taken together, these results indicate the platform sharpens day-to-day efficiency, cuts down on recording mistakes and scheduling clashes, and lifts the overall standard of service at Dermier Shila Clinic.