Design of a Website-Based Motor Vehicle (Two-Wheeled) Service Receipt Information System Using the Agile Method (Case Study: Rijaya Motor)

Abstract

Along with the development of information technology, the systems used for operational management in various fields are also experiencing innovation. One of them is the service receipt system in motorbike repair shops, which generally uses manual and inefficient methods. This research aims to design and develop a website-based motor vehicle service receipt information system at Rijaya Motor, using the Agile method to provide solutions to existing operational problems. The process of managing customer data, queues and service processes, which was previously done manually, can now be processed more quickly, structured and with minimal errors with a website-based system. The system developed is equipped with features such as managing service orders, recording goods data, managing customer and vehicle data, and automatically creating invoices. Implementation of this system is able to reduce recording errors, speed up the service process, and increase the transparency of information received by customers. The research results prove that the website-based motor vehicle (two-wheeled) vehicle service receipt information system has been able to increase the efficiency of data management, speed up queues and service. With this system, customers can see estimated service times and increase transparency between the repair shop and customers. By implementing this website-based information system, Rijaya Motor is able to face increasingly fierce competition in the automotive services industry, with a significant increase in competitiveness.