Irfan Fauzi, Muhammad, Nurul Fitriyah, and Mufidah Karimah. 2026. “Customer Churn Prediction Using Decision Tree and Random Forest With a SMOTE Approach to Support Customer Intelligence in the Telecommunications Industry”. Journal of Information Systems and Business Technology 2 (3): 785-94. https://journal.jci.co.id/jisbt/article/view/524.