KHOLIFAH, Fajar Putri; SITA ERIANA, Emi. Perancangan Sistem Customer Relationship Management (CRM) Dengan Metode Human-Centered Design (HCD) Berbasis Web (Studi Kasus : CV. Samara Inti Abadi). Journal of Information Systems and Business Technology, [S. l.], v. 2, n. 4, p. 1259–1264, 2026. Disponível em: https://journal.jci.co.id/jisbt/article/view/840. Acesso em: 7 oct. 2026.