SACHSONO, Jordhy; WIJAYANTO, Santosa. Perancangan Sistem CRM Agile untuk Optimalisasi Penanganan Keluhan Pelanggan PT Transkom Integrasi Mandiri. Journal of Information Systems and Business Technology, [S. l.], v. 2, n. 4, p. 839–853, 2026. Disponível em: https://journal.jci.co.id/jisbt/article/view/729. Acesso em: 2 sep. 2026.