IRFAN FAUZI, Muhammad; FITRIYAH, Nurul; KARIMAH, Mufidah. Customer Churn Prediction Using Decision Tree and Random Forest with a SMOTE Approach to Support Customer Intelligence in the Telecommunications Industry. Journal of Information Systems and Business Technology, [S. l.], v. 2, n. 3, p. 785–794, 2026. Disponível em: https://journal.jci.co.id/jisbt/article/view/524. Acesso em: 17 jun. 2026.